Refunds & Exchanges

At Élynza, we are committed to providing high-quality products while maintaining the highest hygiene standards.

Returns

Due to the intimate nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.

We encourage customers to carefully review the product description, size guide, and images before placing an order.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging.

After reviewing your request, we will provide an appropriate resolution, which may include a replacement or refund where applicable.

Refunds

Approved refunds, if applicable, will be processed to the original payment method within 5–7 business days after approval.

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation is not possible.

Need Assistance?

If you have any questions regarding your order, please contact our customer support through our Contact Us page. We're always happy to help.