Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. How long does delivery take?

Orders are typically delivered within 4–7 business days across India. Delivery times may vary slightly depending on your location.

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2. Is Cash on Delivery (COD) available?

Currently, we offer prepaid orders only. Secure payments can be made through UPI, debit cards, credit cards, net banking, and other supported payment methods.

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3. Is my order packed discreetly?

Yes. Every order is shipped in plain, discreet packaging without any product details visible on the outside, ensuring your privacy.

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4. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS (depending on the contact information provided during checkout).

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5. Can I return or exchange my order?

Please refer to our Return & Refund Policy for complete details regarding returns, exchanges, and eligibility.

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6. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery with clear photos of the product and packaging.

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7. How do I choose the correct size?

Each product includes a size guide to help you select the best fit. If you still need assistance, feel free to contact our customer support before placing your order.

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8. How can I contact Élynza?

You can reach us through the Contact Us page, email, or WhatsApp during our customer support hours.

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Still have a question?

We're always happy to help. Visit our Contact Us page and our support team will assist you as soon as possible.